F.A.Q

Last updated January 31, 2023

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IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

To guarantee that all of your data is encrypted, we employ SSL security. Your credit card information is used to purchase your products; we do not store it. After that, the data will be deleted.

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DO YOU OFFER REFUNDS?

A complete refund for your order is typically available in the event of serious issues. For more details, please refer to the refund policy. Returns are accepted within 14 days of delivery, provided the product remains in brand-new condition and is in its original packaging. By purchasing on our website, you acknowledge and agree to our comprehensive terms. please refer to the refund policy.

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WHERE DO YOU SHIP TO?

 We operate globally and ship worldwide to all major destinations.

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WHEN WILL I RECEIVE MY ORDER?

Your purchase will undergo processing within 1-5 business days, and delivery to customers in the US, UK, EU, and Australia is expected within 5-25 business days. Customs-related delays may arise. Although our shipping times may not match those of larger companies like Amazon, we prioritise delivering value over speed. We assure you of the satisfaction that comes with the quality of our products.

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CAN I MODIFY MY ORDER?

Once an order is placed, we do not permit any modifications. Therefore, please carefully review your order before confirming it.

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IS SHIPPING FREE?

Absolutely! We provide free shipping on all orders over £100 only in the UK.